19.5" Tires

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Balancing Beads

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Training Questions

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19.5" Tires

Helpful Training Videos & Courses

Training Videos

Training Courses

Additional Needs for Service

Helpful Resources

Frequently Asked Questions (FAQ)

Customer-Facing Web

Tiered Pricing

Installation / Service Questions

Balancing Beads

Training Questions

Equipment Questions

Inventory Questions

Alert Center

Suggestions

Main Menu

MyKC

Quick Links

Main Menu

Company

Human Resources

Learning

About Full Service

Main Menu

AORs

Front / Back Office

Main Menu

Operations

Safety and Claims

Store Operations

Resources

Main Menu

Products & Services

Products

Services

Suggestions

19.5" Tires

Helpful Training Videos & Courses

Training Videos

Training Courses

Additional Needs for Service

Helpful Resources

Frequently Asked Questions (FAQ)

Customer-Facing Web

Are 19.5" tires going to be sold online?

Is the installation price the same as standard tires?

Can a non-certified store sell 19.5" tires online?

Tiered Pricing

What is the cost of installing 19.5" tires?

Are customers to be charged for balancing beads on top of the installation charge?

Do we perform Free Flat Repairs on 19.5" tires?

Installation / Service Questions

Do I have to replace the valve stem every time?

When I am dismounting a tire that has balancing beads in it, what do I do with them?

How to work with customers who had their 19.5" tires installed at another store, but then come into a non-certified store for service?

What are the recommendations for Valve Stem Extenders?

Can the balancing beads be reused after repairing an injury?

Are there any changes with flat repairs for 19.5" tires?

Balancing Beads

What weight bags of balancing beads will we receive?

What weight bags do I use for each tire size?

What should I do if I come across larger size tires that are not on the list provided?

Will the balancing beads be auto replenished? Or will the store need to order these?

Can balancing beads be used with TPMS?

Do balancing beads break down/apart after running inside the tire over a period of time?

What if we have a return for service due to a balance issue after using balancing beads?

How can I identify an assembly containing balancing beads?

Training Questions

If an employee has completed the assigned training since it has been released earlier this year, will they be forced to re-take the learning?

Why is Vehicle Basics and Raising Vehicle Basics part of the 19.5" roll out?

Equipment Questions

Why is a Coats Maxx 208-volt tire changer and special electrical required for servicing 19.5" tires?

If my store does not have the required electrical capabilities, can I be part of the 19.5" rollout?

What if I have the Hunter Auto 34?

If my store has a Hunter Auto 34, do I need to request a Coats Maxx 208-volt tire changer?

Are Steel Duckheads and Steel Table Clamps only required for 19.5" Tires?

How do I install/use the Hunter Auto 34 19.5" adapter kit?

Inventory Questions

How is the inventory for valve stems and balancing beads maintained/replenished?