Assessing Our Gauges
CTA: Use the Store Business Review Worksheet to look at key indicators of overall performance to determine what you are doing well and where you need to improve Strategy execution.
Manager
Service Manager
Best Practices
RECOMMEND CDI
Manager
Assistant Manager / Customer Service Advisor
Best Practices
UNITS
Manager
Service Manager
Assistant Manager / Customer Service Advisor
Best Practices
- Assessing the ‘Sell More’ Gauge Using the Customer Type Sales Dashboard
- Assessing the 'Sell More' Gauge Using the Fleet Sales Dashboard
- Assessing the 'Sell More' Gauge Using the Operational Sales Report
- Assessing the 'Sell More' Gauge Using the Sales by Unit BOAT Dashboard
- Assessing the 'Sell More' Gauge Using the Vehicle Maintenance Dashboard
- Checking and Replacing Wiper Blades
- Customer Experience Strategy (CES)
- Digital Maintenance Safety Inspection (DMSI)
AUR
Manager
Service Manager
Assistant Manager / Customer Service Advisor
Best Practices
- Assessing the 'Sell Better' Gauge Using the Gross Margin Dashboard
- Assessing the 'Sell Better' Gauge Using the Price MOD Dashboard
- Communication Board Reports
- Reviewing DMSI in Carside
- VAST Offering Tire Certificates
- VAST Discounting Work Orders
- VAST Processing a Customer Refund
- VAST Invoicing a Tire Adjustment
LABOR EFFICIENCY
Service Manager
Best Practices